How to Order: (please note minimum order is W25,000 + shipping&handling*)
Method A Bank Transfer:
1. Create a login ID.
2. Add items to your cart, when you're finished proceed to checkout.
3. Fill-in your complete address (in Korean if possible) and phone number(s).
4. Wire the money to Woori Bank via internet or bank machine within 24hrs. Please bring your bank book and update it or check the bank slip for an 'ERROR' message (it is very common and looks like you paid when you in fact didn't).
5. Receive your delivery**.
Method B- PayPal:
1. Order online through our website(same as above).
2. During checkout in the message section write 'Pay by Paypal,complete checkout & wait for US Dollar amount.
3. Pay securely through PayPal either by credit card, debit card or bank transfer.
CANCELLATION & RETURNS:
*Cancellation must be made within 24hrs of receipt of payment, and CANNOT be made after FRIDAY 10am as we will have already placed many of the orders with our suppliers for items which we do not usually keep in stock.
*If there is a problem with your order you must notify us immediately by email, if necessary the item can be sent back for an exchange or refund but this must be done within 5 days for non-perishable items 2 days for perishable items. No refund or exchanges will be given after 5 days. Different rules apply to the exchange of electronic goods*.
*Electronic goods and small applicances are warrantied by the manufacturer and any defects or problems will be handedled by them please keep any information that accompanies goods of this nature, including the return address. If a problem should arise please contact us immediately and we will instruct on how to proceed. Make sure to test any items as soon as you recieve them as full refunds cannot be done after 1 week from reciept of the items, after this time exhanges or repairs as the situtation dictates will be carried out. Please note that larger items will be shipped seperately from the rest of your order and may arrive a day or two earlier. Please note some items encur a small shipping fee for returns.
*SALE ITEMS- We reserve the right to limit quanities on all sale items, absolutely NO rain-checks will be given, sorry.
Shipping Address :
~Please make sure your shipping address is complete, spare no details, it's best to have it written in Korean to insure timely delivery.
~We cannot control when the delivery guy comes, it depends on your neighbourhood and where you are on his route. Once packages have left us the responsibility is that of the customer and delivery company, we provide you with a tracking and Ph# in case of problems. Usually, he will come mid afternoon to early evening. You MUST be able able to answer the phone on delivery day, or provide a number of someone who can.
~If you're not sure whether you'll be home or not, have someone or somewhere he can leave your package, security guard, neighbour, I use the convenience store across the street. Otherwise you may want to get it delivered to your workplace and provide the ph# of the secretary. Please don't ask for packages to be left unattended, it is against the delivery companies policy.
~We are NOT responsible for undelivered items due to customers providing incorrect addresses or phone numbers, or due to them not asnwering their phones.
1.We need your full address in Korean.
2.The charge you are quoted includes an icebox and ice for refrigerated items, heavier items cost more to ship.
3.Jeju Island and other outlying Islands and areas way off the main transportation grid will cost more to ship to.
**Orders will usually be shipped out on Tuesdays and arrive on Wednesdays, you must be able to answer your phone to get your order. The cut off days for each week are Fridays at 10am for delivery on Wednesday (you must make payments by this cutoff). Shipping days will change to accommodate National holidays which interfere with delivery service. If using your school address please inform us of any non-calendar holidays which coincide with our delivery schedule.
It takes us a little more time to put orders together because we use over a dozen different suppliers, all with different shipping schedules, as well as make trips to wholesalers to fulfill your order with terrific groceries. So it's best to order slightly ahead of the time you actually want to get your order.
The following is a very rough translation for illustration purposes only, the ENGLISH Policy superceeds it.